Frequently Asked Questions
Have questions? We’ve got answers. Explore our FAQ to learn more about HiDeliver’s services, vehicles, and tailored logistics solutions—from delivery times to temperature-sensitive shipments, we’re here to help.
General
What is HiDeliver and what services do we offer?
HiDeliver is a logistics platform that connects businesses with reliable, on-demand, and customized delivery solutions throughout South Florida. We specialize in services like on-demand shipping, scheduled deliveries, specialized transport, and port of entry shipping to meet the unique needs of each business.
Where does HiDeliver operate?
We provide logistics services across South Florida, specifically in Palm Beach, Broward, and Miami-Dade counties, excluding the Keys for now.
Delivery Services
What types of delivery services does HiDeliver offer?
HiDeliver offers On-Demand Shipping, Scheduled Deliveries, Specialized Deliveries, and Port of Entry Shipping to meet diverse business needs.
What are the average delivery times?
Depending on the selected service, time of placement, facility wait times, and stops, deliveries are completed within a few hours but will be completed the same day.
What is the scheduled delivery service?
It’s an option that allows you to plan your shipments in advance, selecting specific dates and time slots for maximum convenience.
Vehicles Available
What types of vehicles does HiDeliver use for deliveries?
We offer a range of commercial vehicles, including cargo vans, box trucks, and full-size trucks, with refrigerated options available for temperature-sensitive shipments.
Do you offer refrigerated transport?
Yes, we provide refrigerated options for our commercial vehicles, including cargo vans, box trucks, and full-size trucks, ensuring safe transport for perishable and temperature-sensitive goods.
Industry & Specialized Logistics
What industries benefit most from HiDeliver's services?
We serve industries like manufacturing, construction, food and beverages, automotive and aviation parts, retail and wholesale, among others.
Do you provide transport for cosmetics or sensitive products?
Yes, our specialized delivery services are tailored for fragile and sensitive goods, including cosmetics products.
Tracking & Security
Can I track my deliveries in real-time?
Yes, HiDeliver offers real-time tracking tools to ensure you always know where your deliveries are.
How does HiDeliver ensure the safety of my products?
We implement advanced safety measures, including certified drivers, constant monitoring, and strict protocols to protect your goods.
Pricing & Billing
How are delivery costs calculated?
Costs are based on the type of service, distance, and specific shipment requirements. HiDeliver ensures competitive pricing.
What payment methods do you accept?
We accept credit cards, electronic transfers, and corporate payments. Contact us for personalized payment plans.
Support & Contact
How can I contact the support team?
You can reach us via our online form, email, contact form or by calling our customer service number directly.
What should I do if I need to cancel or reschedule a delivery?
You can easily manage changes to your deliveries through our platform or by contacting our support team.
Discover reliable,
on-demand logistics tailored to your business.
See how HiDeliver can optimize your logistics with fast, reliable delivery solutions. Contact us today!