Privacy Policy

Last Updated: September 17th, 2025

Viziona Corp. DBA HiDeliver (“HiDeliver,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you access or use our mobile applications, website, and related services (collectively, the “Services”). By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Service to you.

A. Personal Information You Provide to Us:
When you register for an account, or interact with our Service, you may provide us with personally identifiable information, including but not limited to:

Account Information: Name, email address, phone number, company name, shipping/billing address, username, and password.
Payment Information: Processed securely by third-party payment providers. HiDeliver does not store your full credit card details.
Order Information: Pick-up and drop-off locations, delivery instructions, order information, and proof of delivery (including photos or signatures).
Communications: Information provided when contacting support or interacting with drivers/dispatchers through the Services.
Device & Usage Data: IP address, device type, operating system, browser type, app version, crash logs, and interaction data.
Location Information: With your consent, we collect precise or approximate geolocation data from your device. This is essential for enabling real-time delivery tracking and route optimization.
Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to improve functionality, track activity, and analyze usage trends.
Information from Third Parties: Payment processors (confirmation of transactions), service partners (delivery status), marketing partners (for promotions).

B. Information Collected Automatically:
When you access and use the Service, we may automatically collect certain information, including:

Device Information: IP address, device type, operating system, unique device identifiers, mobile network information.
Usage Data: Information about how you use the Service, such as pages visited, features used, time spent on the Service, referring/exit pages, and clickstream data.
Location Information: With your consent, we may collect precise or approximate location information from your mobile device when you use the Service, particularly for delivery purposes. You can enable or disable location services through your device settings.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Service and hold certain information.
Cookies: Small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Web Beacons/Pixels: Electronic files used to count users who have visited certain pages and for other related app statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).

C. Information from Third Parties:
We may receive information about you from third-party sources, such as:

Social Media Services: If you choose to link your HiDeliver account with a social media service.
Payment Processors: Information related to your transactions.
Marketing Partners: Information that helps us improve our marketing efforts.

2. How We Use Your Information

We use the collected information for various purposes, including:

To Provide and Maintain Our Service: Including processing your orders, facilitating deliveries, and managing your account.
To Improve and Personalize Your Experience: Understanding how you use the Service to enhance features, content, and offerings.
To Process Transactions: Completing your purchases and providing related customer service.
To Communicate with You: Sending order confirmations, updates, promotional offers, and responding to your inquiries.
For Marketing and Advertising: Delivering targeted advertisements, promotions, and information about products or services we believe may interest you. You can opt-out of receiving promotional communications.
For Analytics and Research: Monitoring and analyzing usage and activity trends to improve the Service’s functionality and user experience.
For Security and Fraud Prevention: Detecting, preventing, and addressing technical issues, fraud, or other illegal activities.
To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting services, customer service, marketing assistance, and delivery services.
With Delivery Partners: To fulfill your orders, we share necessary information with our delivery drivers and partners (e.g., your name, address, phone number, and order details).
For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Our Rights: To enforce our terms and conditions, or to protect the rights, property, or safety of HiDeliver, our users, or others.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.

4. Your Choices and Rights

You have certain choices and rights regarding your information:

Account Information: You may update, correct, or delete your account information at any time by logging into your account settings or contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
Location Information: You can enable or disable location services for our mobile application through your device settings. If you disable location services, some features of the Service may not function properly.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.
Promotional Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by updating your communication preferences in your account settings. If you opt-out, we may still send you non-promotional communications, such as those about your account or orders.
Push Notifications: With your consent, we may send push notifications to your mobile device. You can disable these at any time by changing the notification settings on your device.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child under 13, please contact us.

7. Third-Party Services and Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We are not responsible for third-party privacy practices. Review their policies when visiting linked sites.

8. Changes to This Privacy Policy

We may update our Privacy Policy. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.